IT Support Services & Contracts
Our contracted IT support plans for businesses are built to be simple & easy to understand, providing peace of mind for a fixed monthly cost based on the users supported.
Our Plans
Our Managed Support plans have been designed for organisations that do not currently have dedicated in-house IT resources. Essentially created as a “plug-and-play IT Department Service”, we have ensured all essential services have been bundled into a simple plan billed on a per user, per month model. Giving our clients both flexibility and certainty so they can be free’d up to focus on other aspects of their business.
Edge Base
Ideal for companies that require only basic technical support, at a cost-effective rate. World-Class Customer Service & Financially Backed SLAs as standard of course!
Edge Support
Designed for organisations that require technical expertise and a fully managed outsourced department. Includes Security Software, 2 hour SLAs and quarterly strategic reviews as standard.
Edge Department
Created for companies that deem IT a Critical competitive asset. Pro-active Maintenance & Monitoring, all-inclusive On-Site Engineer Time, DR Planning & 1 Hour SLA all for a fixed monthly price.
Managed IT Support Services
At Edge IT our goal is to ensure Technology works for our customers in a transformative way that enables the business faster growth and to compete to a higher level.
Our flexible approach to IT Support means that we can undertake a full outsource of your IT, or work with your existing internal teams and service providers. Whether you’re looking for reduce costs, increase service quality, enhance skills coverage or simply looking for a partner with fresh ideas, we are confident that our services will exceed expectations every step of the way.
Service Quality – Financially Backed SLAs with a strong focus emphasis on First Response Resolution, clear communication and world-class Customer Experience.
Expertise – With well-trained Microsoft & Cisco professionals, our team are well-equipped for giving your the best Support & Advice available
Innovative – Next Generation Systems are deployed to ensure we have real-time data, proactive monitoring & automated break-fix to ensure uptime in your organisation is maximised.
Coverage – UK manned Service Desk with direct access to Engineers, not “Call-Handlers”.
Flexible – Service solutions are tailored to a customer by customer basis, with modular Edge Bolt-Ons options available alongside our Package Offerings.
Scaleable – Our Services scale with your organisation giving you access to what you require when you need it.
Service Partnership – A relationship-oriented approach (as opposed to commercial) by a Dedicated Account Manager.
Get IT Support
Ensure you have the right support in place for your organisation.
- Managed IT Support
- Full Outsourced IT Department Solutions
- Managed Antivirus, Security & Backups
- Custom Options to Fit your Business Requirements